Refunds and Return policy
We THE Socks do accommodate for Returns but please note the below:

The provision of goods and services by THE Socks is subject to availability.

Refunds can only take place within 14 days from the purchase of goods.
THE Socks will fully refund the client within 30 days should the customer meet all required points for the “Condition of Socks”.

Condition of socks:
The Socks must be Unused; Unwashed; Damage free & in the original packaging with original Tags.

Shipping of Socks:
The customer will be responsible for the shipping costs TO and FROM THE Socks HQ based in Stikland Industrial, Bellville. The customer is also welcome to travel themselves to come and make the return in person.

Exchanging Socks:
The customer is also welcome to exchange the pair(s) of socks for a different Design/Colour in the same Style.
We also are willing to accommodate customers that would like to Exchange the pair(s) for a different Style, However the customer will be required to pay the difference in price.

Damaged socks:
If the customer reports the goods as damaged, they are to return it to THE Socks for investigation. Only if the sock(s) is found to be faulty due to manufacture, a new pair(s) will be replaced at the Companies cost, but the transport costs thereof remain that of the customer.

•How to Return; Refund; Report Damaged Socks or Cancel Orders
Please Note the Terms and Conditions stated above in Shipping & Delivery & Refunds and Returns policy with regards to Refunds; Returns; Exchanges; Damaged socks and Order Cancellations.

Please navigate to your way to our “Contact Us” page https://thesocks.co.za/contact/ and fill in the required fields.
Our Admin team will reach out to you in 1-3 working days.