1. Acceptance of Terms
By accessing and using www.THESocks.co.za (the “Website” or “Service”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Website.
2. Detailed description of goods and/or services
THE Socks wholesales and retails a verity of socks within the textile and clothing industry.
3. Shipping & Delivery
•Online Orders:
Subject to product availability and Reflection of payment in full, orders will be processed within 3-5 working days, including delivery.
Shipping costs are specified at the time of checkout.
Delivery times are estimates and may vary based on location and other factors.
•Online Orders – Cancellations:
There will be a 10% administration fee should the client cancel an order.
THE Socks will refund the client within 30 days.
•Custom Orders:
Subject to product availability and Reflection of payment in full, orders will be processed within 10-14 working days and delivery date confirmed by email.
•Custom Orders – Cancellations:
There will be a 25% administration fee of the total value should the client cancel a confirmed order.
THE Socks will refund the client within 30 days.
4. Exporting
This option is available to clients worldwide; the additional shipping costs will be for the client’s account.
THE Socks is not responsible for any customs duties or taxes incurred during international shipping.
5. Refunds and Return policy
We THE Socks do accommodate for Returns but please note the below:
The provision of goods and services by THE Socks is subject to availability.
Refunds can only take place within 14 days from the purchase of goods.
THE Socks will fully refund the client within 30 days should the customer meet all required points for the “Condition of Socks”.
Condition of socks:
The Socks must be Unused; Unwashed; Damage free & in the original packaging with original Tags.
Shipping of Socks:
The customer will be responsible for the shipping costs TO and FROM THE Socks HQ based in Stikland Industrial, Bellville. The customer is also welcome to travel themselves to come and make the return in person.
Exchanging Socks:
The customer is also welcome to exchange the pair(s) of socks for a different Design/Colour in the same Style.
We also are willing to accommodate customers that would like to Exchange the pair(s) for a different Style, However the customer will be required to pay the difference in price.
Damaged socks:
If the customer reports the goods as damaged, they are to return it to THE Socks for investigation. Only if the sock(s) is found to be faulty due to manufacture, a new pair(s) will be replaced at the Companies cost, but the transport costs thereof remain that of the customer.
•How to Return; Refund; Report Damaged Socks or Cancel Orders
Please Note the Terms and Conditions stated above in Shipping & Delivery & Refunds and Returns policy with regards to Refunds; Returns; Exchanges; Damaged socks and Order Cancellations.
Please navigate your way to our “Contact Us” page https://thesocks.co.za/contact/ and fill in the required fields.
Our Admin team will reach out to you in 1-3 working days.
6. Privacy policy
Unless granted, all reasonable steps will be taken by THE Socks to protect the personal information of all customers.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfil services (e.g., shipping companies)
7. Accepted Payment options
Payment may be made via EFT or Visa / MasterCard.
8. Currency
Transaction currency is South African Rand (ZAR).
9. Responsibility
THE Socks takes responsibility for aspects relating to the transaction which regards to the sale of goods and services on this website, customer service and support, delivery of goods and dispute resolution should any arise.
10. Country of domicile
This website is governed by the laws of South Africa and THE Socks selects Cape Town as the domicile country for all purposes under this agreement, whether in respect of court process, notice, other documents, or communication of any nature.
11. Contact details
Telephone: 0820968565
Email: accounts@textech.co.za
Company Physical Address:
6c Cecil Morgan Street, Stikland Industrial, Bellville, 7530, South Africa.
12. Limitation of Liability
THE Socks is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of THE Socks Website “www.thesocks.co.za”.
13. Intellectual Property
All content on the Website, including but not limited to text, images, logos, and graphics, is the property of THE Socks and is protected by copyright laws.
14. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
15. Variation
THE Socks may change this agreement or any part thereof at our own discretion and at any time without notice.
Disclaimer
THE Socks endeavours to provide our wearers with a product that is always exceptional and superior in quality and with a high-level of service.
